{"id":302,"date":"2021-05-12T22:26:14","date_gmt":"2021-05-12T20:26:14","guid":{"rendered":"https:\/\/biancheriainkit.it\/?page_id=302"},"modified":"2021-06-10T18:32:42","modified_gmt":"2021-06-10T16:32:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/biancheriainkit.it\/fr\/faq\/","title":{"rendered":"FAQ\/Contact"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_color=\u00a0\u00bb#f7f7f7&Prime; scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb100&Prime; bottom_padding=\u00a0\u00bb100&Prime; text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/2&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text]\n<h2>Foire aux questions &#8211; FAQ<\/h2>\n[\/vc_column_text][toggles style=\u00a0\u00bbminimal\u00a0\u00bb][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbComment fonctionne le service ?\u00a0\u00bb][vc_column_text]Vous pouvez passer une commande sur le site web.<\/p>\n<p>Pour passer une commande sur le site web:<\/p>\n<p>&#8211; Allez sur \u00ab\u00a0Shop\u00a0\u00bb et s\u00e9lectionnez les kits que vous voulez ajouter \u00e0 votre panier.<br \/>\n&#8211; Allez dans le panier pour v\u00e9rifier les articles et proc\u00e9der \u00e0 la commande.<br \/>\n&#8211; Remplissez les informations requises (vous pourrez choisir la date et le lieu d&rsquo;enl\u00e8vement) et soumettez votre commande.<\/p>\n<p>Les kits seront pr\u00eats pour la collecte en moins de 24 heures. Vous recevrez un SMS pour vous indiquer quand vous pourrez les r\u00e9cup\u00e9rer.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbEst-il possible de passer une commande par t\u00e9l\u00e9phone ?\u00a0\u00bb][vc_column_text]Pour le moment, il n&rsquo;est pas possible de passer une commande par t\u00e9l\u00e9phone, mais si vous avez besoin de plus d&rsquo;informations, vous pouvez nous contacter par e-mail, whatsapp ou Telegram.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbDans quelles villes le service est-il disponible ?\u00a0\u00bb][vc_column_text]Pour le moment, le service est actif dans toute la Vall\u00e9e d&rsquo;Aoste et les points de retrait sont \u00e0 Saint-Vincent, \u00e0 Pollein dans la zone de l&rsquo;autoporto et \u00e0 Courmayeur, mais il sera bient\u00f4t \u00e9tendu \u00e0 toutes les zones de la Vall\u00e9e d\u2019Aoste.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbCombien de temps apr\u00e8s la location puis-je r\u00e9cup\u00e9rer le linge ?\u00a0\u00bb][vc_column_text]Vous pourrez r\u00e9cup\u00e9rer le linge lou\u00e9 en moins de 24 heures apr\u00e8s la location. Les jours de retrait sont du lundi au vendredi. Il sera bient\u00f4t possible de retirer le linge le week-end.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbEst-il possible de d\u00e9cider de la date et de l&rsquo;heure du retrait et de la livraison ?\u00a0\u00bb][vc_column_text]Lorsque vous passez votre commande, vous pouvez choisir la date et l&rsquo;heure auxquelles le kit sera disponible pour le retrait.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbQuels modes de paiement acceptez-vous ?\u00a0\u00bb][vc_column_text]Vous pouvez payer en ligne par carte de cr\u00e9dit ou PayPal.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbDes frais autres que ceux li\u00e9s aux produits me seront-ils factur\u00e9s ?\u00a0\u00bb][vc_column_text]Aucun d\u00e9p\u00f4t de garantie ne vous sera factur\u00e9 au moment de l&rsquo;achat, mais le montant total pourra vous \u00eatre factur\u00e9 si le linge n&rsquo;est pas restitu\u00e9 apr\u00e8s 10 jours ou si le linge est endommag\u00e9 ou manquant au moment de la restitution.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbJ&rsquo;ai re\u00e7u un coupon promotionnel, comment puis-je l&rsquo;utiliser ?\u00a0\u00bb][vc_column_text]Vous pouvez saisir le code promotionnel sur la page de paiement ou dans le panier. Il suffit d&rsquo;entrer le code dans l&rsquo;espace pr\u00e9vu \u00e0 cet effet et de cliquer sur APPLIQUER pour activer la promotion.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbCombien de temps puis-je conserver le linge que j&rsquo;ai lou\u00e9 ?\u00a0\u00bb][vc_column_text]Le linge lou\u00e9 doit \u00eatre restitu\u00e9 dans un d\u00e9lai maximum de 10 jours.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbO\u00f9 puis-je trouver les factures des commandes termin\u00e9es ?\u00a0\u00bb][vc_column_text]La facture doit \u00eatre demand\u00e9e au moment de la commande en saisissant les donn\u00e9es n\u00e9cessaires (num\u00e9ro de TVA et code unique) dans le champ des notes. Apr\u00e8s l&rsquo;achat, la facture sera envoy\u00e9e par e-mail.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbJe peux faire confiance \u00e0 Biancheriainkit ? Quelles garanties offrez-vous ?\u00a0\u00bb][vc_column_text]Biancheriainkit.it garantit le lavage et l&rsquo;assainissement des textiles en appliquant des protocoles sp\u00e9cifiques dans les diff\u00e9rentes phases du traitement. Les cycles de lavage, de repassage et de conditionnement par lesquels les kits sont compos\u00e9s ont obtenu les certifications ISO 9001 &#8211; ISO 14001 et ISO 14065 afin de garantir la qualit\u00e9 du produit propos\u00e9.[\/vc_column_text][\/toggle][toggle color=\u00a0\u00bbExtra-Color-2&Prime; title=\u00a0\u00bbEn cas de probl\u00e8me avec les kits, qui puis-je contacter ?\u00a0\u00bb][vc_column_text]En cas de probl\u00e8me, veuillez envoyer un courriel \u00e0 info@biancheriainkit.it ou un message via whatsapp au +39 3881427841. Vous serez contact\u00e9 au plus vite.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column column_padding=\u00a0\u00bbpadding-3-percent\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bbleft-right\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb centered_text=\u00a0\u00bbtrue\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb1\/2&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bb\u00c9crivez-Nous\u00a0\u00bb font_container=\u00a0\u00bbtag:h2|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbContactez-nous pour nous poser toutes vos questions!\u00a0\u00bb font_container=\u00a0\u00bbtag:h4|text_align:center\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1620994941640{padding-bottom: 3% !important;}\u00a0\u00bb]<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-348\"><form id=\"wpforms-form-348\" class=\"wpforms-validate wpforms-form\" data-formid=\"348\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/302\/\" data-token=\"d103aa12fee957edaaec62265caf8db3\" data-token-time=\"1750023035\"><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-348-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-348-field_5\">Pr\u00e9nom <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-348-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required><\/div><div id=\"wpforms-348-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-348-field_1\">E-mail <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-348-field_1\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][1]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-348-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-348-field_4\">Sujet <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-348-field_4\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][4]\" required><\/div><div id=\"wpforms-348-field_2-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-348-field_2\">Message <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-348-field_2\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][2]\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"348\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/biancheriainkit.it\/fr\/wp-json\/wp\/v2\/pages\/302\/\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-348\" class=\"wpforms-submit\" data-alt-text=\"Envoi en cours...\" data-submit-text=\"ENVOYER\" aria-live=\"assertive\" value=\"wpforms-submit\">ENVOYER<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->[\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; 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